FAQ

Here are answers to your FAQ.

What will my dog do all day?

We offer mental as well as physical stimulation with constant play monitoring, 2-3  “nap times” per day to avoid over-stimulation and high stress levels, as well as several walks/pee breaks throughout the day (we go out every 1-3hrs!)!

For new visitors and those that are a little fearful, we use pheromones and calming music created just for mutts to help them relax and get accustomed to the environment.

How far in advance should I book?

To ensure your pup gets to stay and play, please book a minimum of 24 hrs in advance for daycare AND boarding. For better chances of a space we really recommend creating a set schedule and sticking to it for priority placement.

How many dogs are in your care at any time?

A maximum of twelve dogs are welcomed each day. We are careful about not overbooking and consider the right mix of pooches.

How can I sign my dog up?

We appreciate that you have asked. Because we are so very careful to make sure that all dogs are uniquely managed and cared for, we do ask you to follow these three steps to becoming a Mindful Mutts crew member.

  1. Book an appointment for a meet ‘n greet at our facility.
    This will always need to be on a weekday after 6:30pm or on a weekend. Please put aside at least 30 minutes of your time as this is essentially an interview and you are encouraged to ask us as many questions as you like and even tour the facility.
  2. Arrange a trial day.
    Your trial day is considered a “first day” where we will assess your dog’s personality and behavior to ensure they are enjoying their time here (between 5 and 8 hours). We firmly believe that not all dogs belong in daycare, not even in small, controlled environments like ours. We want to make sure we can benefit your dog and ensure a safe, positive, low stress environment for your dog at all times and if we don’t believe we are the right facility for your fuzzbutt, we will happily refer you to a trainer and/or a reputable dog walker in your area! There is a cost associated with your trial day; it is $40 + GST. If your dog is a good fit, you will receive a $20 credit towards your first package!
  3. After your mutt’s “first day” with us, we may see a need to involve a trainer in order to help us set him/her up for success in daycare!
    Often this may be as minor as working on basic manners or loose leash walking, or a little more intense with issues like leash reactivity or separation anxiety.  If you are working with a trainer already, please inform us of the company name and we can discuss whether this will be a viable option, as we only approve of reputable, skilled, educated and certified dog trainers. If you would like a recommendation for a positive  trainer, please let us know and we will be happy to share a list of trainers we work with! Once we have agreed on training terms, if any, we can go ahead and schedule your first package whenever you are ready!
I think I’d like to pick my dog up on my lunch break and then return him or her to you in an hour. Is that okay?

Sorry, no. It’s really disruptive to our day to have “in-and-outs” since we are generally busy all day with pee breaks, games and toys, rest time, and all the other fun stuff we do with your dog each day. Talk to us if you’d like to enquire about half days…. but sorry, no in-and-outs!

What form of payments do you accept?

We happily accept e-transfers and good ol’ cashola. We will also accept credit card payments through Square.